Top Tools: User Testing vs. Usability Testing

Testing is a very crucial aspect of any software development project. It allows you to verify whether the product you have developed will be able to meet the client’s expectations or not. But to accomplish that you need to use efficient testing methods and tools. 

Among many others, usability testing and user testing are widely used. Many people confuse both to be the same test with different names, but there is much more difference between them rather than just the name. 

Here, in this article, we will be going over the differences between both of these types of testing and then we will have a quick look at some of the top testing tools used to imply these methods. 

User Testing vs Usability Testing 

User testing is a process of observing people as they use software and hardware products. User testing is crucial for the success of a product because it provides information about how users interact with the product and what their experience is like when using it.

Usability testing is a method used to test an interface or application by observing people as they use it in person or remotely over the Internet. Usability testing can be done before or after development, although the most common time is early in the design process.

User tests are performed by a member of the target audience, who uses the product under normal conditions. Usability tests are performed by the developer or designer, who uses the product under controlled conditions.

User testing is a great way to get feedback on your product because you can see it in action without having to pay for expensive usability studies.

Usability testing is a great way to test your ideas and concepts with real people. It’s also a great way to get feedback on your user interface and make sure it’s intuitive and easy for users to understand how to use your product.

Top Usability Testing tools 


UsabilityHub is a user testing platform that allows you to create and manage your test sessions. It’s free to use, but you can also upgrade to get access to more advanced features.

UsabilityHub makes it easy for you to create, schedule, and manage test sessions. You can use their scheduling tool to plan out your session and assign tasks to testers, or you can use the scheduling tool built into the site itself. The platform will even record your session and give you a summary of what happened during each test.

UsabilityHub has several other useful features like reporting on test results and exporting them into Excel or PDF files. The team at UsabilityHub also offers training courses on how best to conduct your usability tests as well as consulting services that can help guide you through everything else related to user experience design processes.

UsabilityHub is an online testing tool that helps you test your website and mobile app’s usability. It allows you to quickly and efficiently analyze the usability of your website or mobile app, whether you’re testing with a small group or on a large scale.


Loop11 is a user testing platform that lets you create and run your test sessions. It’s an ideal way for testing the usability of your website or app, as it comes with a broad range of tools to help you identify usability issues quickly.

Loop11 offers two different options for testing your site: natively via its browser-based interface or through its API. The API allows you to integrate Loop11 into your processes, while the browser-based interface makes it easy to conduct UI-level tests.

Loop11 also offers some great reporting tools that make it easy to see how well your website performs on different devices and screen sizes.


Usabilla is a user experience testing platform that helps you test your website, mobile app, or web app. It allows you to test on desktop and mobile devices, record user sessions, and get feedback from users on your website.

Usabilla offers two pricing plans: a free plan with limited testing capabilities and an enterprise version with more features.

Usabilla lets you conduct user research in many ways:

Record users’ actions on your site. This can be done with video recording or by having the user type in their actions (like filling out a form). You can also see what happens when users enter different URLs to find out whether the site is working properly for them.

Ask users for their opinions about your site or product by asking them questions about it or using surveys on Usabilla’s platform. Then compare their answers to the results of your tests.

Use heatmaps to see which areas of your website are most popular and where people spend the most time looking at when they visit it. Heatmaps show where people click on websites while they’re browsing them so you can find out what makes them click more often than others — this information will help you optimize the design and layout of your site so it’s easier for visitors


Hotjar is an online survey tool that lets you create and run surveys to collect feedback from visitors to your site. By providing a consistent, easy-to-use experience, Hotjar helps you improve the usability of your site.

The most important feature of Hotjar is that it allows you to record visitor interactions with your site – including scroll depth, mouse movement, clicks, and key presses. You can then use these recordings as a basis for testing how users interact with your website.

The free version is limited to 500 users but if you need more, there is a paid version available for $49 per month or $499 per year.


Qualaroo is an easy-to-use web analytics platform that helps you collect and analyze user feedback. It allows you to easily create surveys that your visitors can complete on their mobile devices, or while they’re on their desktop computers. Qualaroo also lets you measure engagement with your website and see how visitors are interacting with it.

Qualaroo makes it easy for you to collect feedback from your users to understand what they think about your website, product, or service. You can even provide a link to the survey so that users can easily share their thoughts with others. Qualaroo integrates with Facebook and Twitter, so you can create links to allow people to share their experiences with others on social networks.

Top User Testing tools 


UserZoom is a free online user testing platform that allows you to recruit participants through any social media channel. The tool is easy to use, with no technical experience necessary.

With UserZoom, you can create a test and then invite participants by email or social media. The tool allows you to create a survey in minutes and collect feedback from the participants. You can also export results in PDF or Excel format.

UserZoom has an easy-to-use interface that makes it easy for anyone to get started with user testing. You can use the tool for both qualitative and quantitative analysis because it allows you to record the screen recording for your users, allowing you to focus on how well they understand your questions and how well they respond to them.

UserTesting is one of the best user testing tools on the market today. It allows users to connect with real people who have similar interests and demographic backgrounds as you. This means that their opinions on your product, website, or app will be more valuable than those of a focus group or survey conducted in isolation. offers users a free 14-day trial, so you can try it out for yourself before signing up for a subscription. If you decide that the tool is right for your business, it will cost $29/month (or $299/year) to use full-time.


Userlytics is a user-testing platform that lets you recruit participants, build your tests, and manage your test results.

Userlytics is a user-testing platform that lets you recruit participants, build your tests, and manage your test results. With just a few clicks, you can create a free account and start testing. From there, you can set up tests with automated recordings or manually review video responses from real users. You can also upload videos from your channel or YouTube videos or Instagram stories.

The result of each test is a detailed report with screenshots from the recording session as well as individual scores for each participant. You can use this information to make decisions about which features to prioritize for development or whether certain users are more valuable than others.


Dscout is a video-based user testing tool that helps you conduct assessments and create actionable research reports on your mobile app. It provides a dashboard that presents users with relevant information, such as their demographics and responses to different questions.

With Dscout, you can collect data on:

  • User flows: Examines how users move through your app’s flow.
  • Feedback: Provides insights into what users feel about your app’s functionality, design, and overall performance.

DSCout allows you to record, analyze and share your research data. It’s easy to use, cost-effective and accessible to anyone with an internet connection.

DSCout offers a free trial for up to five users. The best part? You can send invitations directly from your dashboard!


SiteSpect is a tool that allows you to test various aspects of your site, including navigation and search engine optimization. You can use it to test your pages for usability, performance, and conversions.

SiteSpect has two options: an online tool and a desktop app. The online tool works on both Windows and Mac computers. The desktop app is only available for Windows PCs.

The free online version lets you test multiple pages at once or one page at a time by clicking on links within the interface. If you want to test multiple pages, you’ll need to download the desktop version and install it on your computer before using it.

You can also choose which pages you want to test by clicking on “Add Pages” in the left-hand menu bar of the site before clicking “Start Testing.” After testing your chosen pages, click “View Results” to see which parts of them had problems during testing and how they could be improved upon.

Final words 

I hope after reading this article, you have understood the similarities and the differences between usability testing and user testing. Using the test tools discussed in this article will allow you to create a more interactive software application that is accurate to what your client had in mind. But before choosing a testing tool, you must have clarity on the scope of the project. This will help you choose which type of tests you have to conduct and which tools to use for the same. A test tool selected accordingly ought to give more effective results. 

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