One of the biggest challenges for many businesses is customer care. You have been in a situation where you are trying to reach the customer care desk. They never seem to answer their phones. When they do, the teams may put you on hold for very long.
Emails can take days before getting any response. Even when you do, the answer may not be satisfactory. So you are back to square one looking for help.
Chatbots have revolutionized customer service. Responses are prompt, meaning no more waiting for human agents to handle queries. Chatbots are available 24/7, all year around. They help with conversational marketing, resulting in higher conversion.
AI chatbots learn behavior based on past buying behavior. They then recommend products, thus better personalization. They can also adjust responses depending on the scenario. Some people will never even get to know that they are interacting with a machine.
If you are running an e-commerce business on the Shopify platform, you will want to read on. We share what we consider the top 5 chatbots for Shopify stores. You get all the functionalities we have highlighted above, and so much more.
All you need to do is visit the Shopify App store and install them. Store owners also have the option of custom building chatbots depending on your needs.
1. Ochatbots
What we like
- You get access to multiple features. Such include live chat, mobile banners, exit-intent popups, and more
- Easy to set up. You do not need any coding knowledge to enjoy the tool.
- Automatic importation of product features when installing
- It helps with other e-commerce functionalities. These include leads generation, abundant chat management, and order status provision.
What we don’t like
- It lacks many styling and customization options
Ochatbots is a brainchild of Ometrics and makes it to our list of one of the best chatbots for Shopify stores. It is a fantastic solution if you are looking for a Virtual Assistant. Integrating it with your ecommerce store is easy.
Ochatbot is an AI chatbot that learns behavior. It will customize responses depending on the scenario.
It does not depend on pre-set scripts, which can limit how much information they give. You can integrate chatbots with various platforms like Facebook, Zapier, and Slack. If you want, the team can build a chatbot with all the features you need.
Pricing
Building your chatbots can cost anywhere from nothing to $190 per month. If the team does the work, you will pay $495 per month. Cost covers maintenance, insights, and monthly metrics.
2. Botsify
What we like
- Tons of templates available
- Live chat features
- Allows for integration with Facebook Messenger chatbots
What we don’t like
- No free plan is available
Botsify allows for the creation of AI conversational chatbots. Like in the case above, you do not need any programming or coding knowledge.
Yet, the business benefits from technological Innovations like natural language processing. Others are voice functions, analytics, and payment gateways via Stripe.
Users have access to a wide range of pre-built templates depending on the business. You can integrate it with platforms like websites and Facebook Messenger. Push notifications let you know if there is a need for a human agent to take over.
Pricing
Pricing starts from $40 per month with the option for annual payment. You get a 2-month saving if you opt for the latter. Enterprise and on-premises packages exist as custom packages. The team will work out the pricing depending on the features you need.
3. Gorgias
What we like
- Combines live chat and help desk functionalities
- Allows for automation of customer support processes
- You can integrate it with other platforms and apps
What we don’t like
You cannot use it on external sales channels like eBay or Amazon
Improve your Shopify eCommerce platform customer service with Gorgias. Customers get prompt feedback to queries on the live chat or help desk. They can reach you on multiple platforms. These include the contact page, Instagram, Facebook, phone, or email.
You also get reports on order details, refunds, applications, or even cancellations. Integration with other apps allows for loyalty system management, payments, and so much more.
Pricing
Pricing starts at $60 per month, you can also take advantage of the 7-day free trial period.
4. Tidio Live Chat
What we like
- Multi-language support
- Human fallback option
- Helps with abandoned carts
What we don’t like
- The learning curve is steep. It has many features that can be confusing to first-timers
Tidio brings together live chat and marketing automation. It provides a fantastic way of improving the customer experience. Live chat increases engagement, resulting in higher conversions.
Inventory management becomes easy with chatbots. It can check stock levels and communicate with customers on availability. You can also track orders to ensure they get to the customers.
Another strong feature is that you can use it to recover abandoned carts. Other fantastic features are mobile compatibility and offline messaging. Integration with email marketing, CRM, and Facebook messenger gives you more features to run your Shopify eCommerce store.
Pricing
You have the option of free or paid subscription plans. For the latter, you can pay $180 yearly. They will throw in 2 months for free if you take the annual billing option.
5. Octane
What we like
- Tons of features and integration options. These include shopping cart recovery, email address collection, and stock alerts
- Ready to use templates
- Ability to include videos, audios, and images in conversations
What we don’t like
- Does not have multi-language support. You can only use it on English speaking audiences
- It is specific to Shopify. You cannot use it on any other eCommerce platform.
Octane is robust and will bring interesting features to your Shopify store. It is, of course, excellent for customer service. But, that is not all. Use it for marketing purposes by creating interesting SMS or Facebook campaigns.
Tools like quizzes create more interaction and engagement. Best of all, you get analytics and detailed reports. The data is critical for segmentation resulting in better targeting on different marketing channels. Octane provides a fantastic way to get more people to your website.
Pricing
The cost of Octane starts at $9 per month for the basic plan. But, you have a two-week trial period.
Final Thoughts
Chatbots may very well become the future of customer service. They remove dependence on human labor for so many different tasks. We have looked at what we consider the top 5 chatbots for a Shopify store.
When shopping, start with a checklist of what your business needs. Also, take time to read customer reviews. Articles such as this one are an excellent starting point. But you still need to do more in-depth research on whatever you opt for.
