The Network Operations Center or NOC is a resource used in monitoring IT infrastructures. Its emergence occurred because the use of technology is an essential requirement for the functioning of any company today, whether to a greater or lesser extent.
That is, a business in full operation will always need to rely on an IT infrastructure, which must be monitored so that no failure jeopardizes the progress of the enterprise’s activities.
Therefore, certain precautions need to be taken in relation to the information technology environment so that its efficiency is always maintained, and new investments are made in the area whenever necessary. These precautions are linked to the availability of the IT environment, since failures in this regard can represent great losses, including financial ones, for the company.
In this context, the Network Operations Center is one of the main resources to be used in monitoring your IT infrastructure.
If you still do not know the concept of NOC, reading this article will clarify what it is and how it works, in addition to the advantages of its implementation.
What is a Network Operations Center?
The Network Operations Center can be translated as Network Operations Center and is also known by the acronym NOC. It is a service, which can be internal or external, focused on prevention and proactivity to maintain the stability and availability of an IT environment. That is, the NOC corresponds to a team or a center that works to monitor an IT infrastructure.
Thus, all the management of a company’s IT events can be carried out in the Network Operations Center. The specialized team that forms the NOC uses specific software to monitor all alerts generated by technology assets.
In this sense, hardware, systems, applications, internet links, network devices and all IT indicators are monitored.
The team involved can also create different alarms for each monitored asset and, thus, be able to act in advance when detecting future problems.
The resource has already consolidated itself within businesses of assorted sizes and segments, especially large corporations, but it has gained even more popularity among small and medium-sized companies.
This happens because the Network Operations Center provides greater flexibility in the recovery of the business in case of technology-related problems.
In more practical terms, the NOC increasingly represents a major competitive advantage.
How does a Network Operations Center work?
The Network Operations Center can be seen as a service focused on monitoring, but without being limited to it. With the NOC, it is possible, for example, to create scripts aimed at instantly stabilizing incidents and generating useful information for the infrastructure team, as well as reports related to the availability and capacity of each IT asset.
Thus, information about incidents is immediately brought to the attention of the technicians responsible for a prompt solution.Another goal that the NOC can help to increase is information security, as it can perform routine tasks of backup and update of licenses.
In addition, the Network Operations Center can be used to implement security-related software. It is also worth remembering that the NOC allows the identification of attacksmuch faster, allowing the immediate application of a response plan.
This possibility is particularly relevant at a time when information security is gaining increased prominence within the IT area, due to the implementation of the General Data Protection Law (LGPD). Another applicability of the NOC service is data analysis to understand the capacity of current IT infrastructure components and when new investments are needed.
Finally, looking at the NOC from a more preventive point of view, IT managers can reduce downtime and increase user satisfaction in general.
The service can be directed to various demands within the scope of monitoring and the IT area. The important thing to know how to promote this direction is to understand that the Network Operations Center provides monitoring of the entire health of your IT environment. Even the IT indicators themselves, so necessary for internal analysis and decision-making, can also be monitored.
Some of the indicators to which the NOC tends to be more focused are the performance, availability, and capacity of the infrastructure.
A NOC service can work while maintaining 24×7 monitoring, which is highly recommended for mission-critical environments and to maintain high availability.
In terms of team, you can set up the NOC both internally, if IT professionals are available and trained, and externally, without the professionals being part of your list of collaborators.
The resource has already consolidated itself within businesses of varied sizes and segments, especially large corporations, but it has gained even more popularity among small and medium-sized companies. This happens because the Network Operations Center provides greater flexibility in the recovery of the business in case of technology-related problems. In more practical terms, the NOC increasingly represents a major competitive advantage.
How does a Network Operations Center work?
The Network Operations Center can be seen as a service focused on monitoring, but without being limited to it. With the NOC, it is possible, for example, to create scripts aimed at instantly stabilizing incidents and generating useful information for the infrastructure team, as well as reports related to the availability and capacity of each IT asset.
Thus, information about incidents is immediately brought to the attention of the technicians responsible for a prompt solution. Another goal that the NOC can help to increase is information security, as it can perform routine tasks of backup and update of licenses.
In addition, the Network Operations Center can be used to implement security-related software. It is also worth remembering that the NOC allows the identification of attacksmuch faster, allowing the immediate application of a response plan.
This possibility is particularly relevant at a time when information security is gaining more prominence within the IT area, due to the implementation of the General Data Protection Law (LGPD).
Another applicability of the NOC service is data analysis to understand the capacity of current IT infrastructure components and when new investments are needed.
Finally, looking at the NOC from a more preventive point of view, IT managers can reduce downtime and increase user satisfaction in general. The service can be directed to various demands within the scope of monitoring and the IT area. The important thing to know how to promote this direction is to understand that the Network Operations Center providesmonitoring of the entire health of your IT environment. Even the IT indicators themselves, so necessary for internal analysis and decision-making, can also be monitored.
Some of the indicators on which the NOC tends to be more focused are the performance, availability, and capacity of the infrastructure.
A NOC service can work while maintaining 24×7 monitoring, which is highly recommended for mission-critical environments and to maintain high availability. In terms of team, you can set up the NOC both internally, if IT professionals are available and trained, and externally, without the professionals being part of your list of collaborators.
What are the advantages of implementing the Network Operations Center?
As you may have noticed from the applications of the NOC, there are several advantages of its implementation. See some of them below.
Time Optimization:
With the increased efficiency and effectiveness of IT infrastructure and processes, the time spent on incident resolution and response is dramatically reduced.
And this process is also linked to cost reduction, by redirecting them to innovation tools.
Thus, the company achieves better results and greater credibility, always remaining competitive in the market.
Reducing Incident Impacts for Customers:
Remote monitoring and detailed management of the IT infrastructure with the 24×7 system allows the promotion of constant improvements and agility in solving problems.
With that, surely, a considerable part of IT incidents does not affect end customers.
Stability and Security of the IT environment:
The active maintenance that is put into practice with the Network Operations Center establishes routines conducive to the stability of the entire IT environment.
Tasks such as software updates and virus definitions, backups and system maintenance are carried out automatically based on established scripts.
Immediate Error Resolution:
With remote monitoring done 24 hours a day and 7 days a week, every time there is an irregularity in the network, an alert will be sent, and the error can begin to be resolved immediately. This way, there will be no prolonged periods of inactivity and no reduction in productivity to correct the error.
Let Dygital9 IT’s expert team take care of it for you 24 hours a day. Boost infrastructure monitoring, resolve incidents more quickly, and reduce your downtime.
