It’s probably been some time since you used a roofing contractor to fix or replace your roof so, you might understandably be out of touch a little with what you want from your chosen company, apart from a roof, of course. The majority of customers don’t want much, but they do want to feel like they matter and that they are getting good service, for a good price.
Straight-up, clear and concise quotes
Most homeowners say that should they need to replace their roof they would appreciate being better educated about the various materials on offer these days, from their chosen roofing company and how the costs are determined. Are they calculated per hour or per job? This was also a question at the tip of the tongues of several customers waiting to hear back from the companies that provided their quotes.
That seems fair enough, especially considering that nearly half of all people asked, applied for quotes for products they knew very little about. Furthermore, about a third of all homeowners have, in the past, employed a roofing firm without knowing anything about them and wished that they had understood better about the products and the quotation better. Be sure to ask your potential roofing firm to explain everything in detail and to itemize everything on the quote, including any extras that might surprise you.
Help and advice around affordability
You might be surprised to know that over three-quarters of the total number of homeowners asked, explained that they simply did not have the funds to fork out for a new roof, for nearly half of those people it meant that they had to level up their bank account and put their plans on hold. To be fair, unless you are cash rich then, few people are likely to be able to proceed without saving something first, there are however options available in terms of payment schemes or loans, if you require added financial support.
You should look for a company that can take you through each step of that process, what it looks like and how you can benefit in both the short and the long term by agreeing to a payment plan. Each company will offer something slightly different, so make sure you do a bit of homework, essentially, you’ll want to clear the balance in the shortest time possible with the smallest amount of interest or fees as possible so’s not to isolate your future borrowing potential.
A consistent, high level of service, at a reasonable price
Unfortunately, unless you get your roof repaired or replaced by the same firm regularly then you aren’t going to know much about their consistency in terms of service. If you did, there would be some questions to be asked of the workmanship… Anyhow, most homeowners agreed that when it comes to the overall package, what they want from their roofing supplier/installer is to get a good level of service, one that makes them feel looked after and, surprise, surprise, they also want that service for a good price.
As it happens, the market usually gets what the market wants so, if, you are anything like the people asked then, make sure you ask to see and or speak to referees/previous customers, so that you can check out how ‘consistent’ they are for yourself and, always make sure you are getting a fair price.