The number of companies actively considering India as an outsourcing location has increased recently. More and more companies are turning to outsource mobile app development as a way to save expenses and increase productivity.
India has quickly become one of the world’s key outsourcing centers because to its low costs, 24/7 availability, skilled labor force, vast talent pool, and steady government support.
Surveys conducted recently reveal that the vast majority of Western companies are already using Indian outsourcing services. It is expected that the number of outsourcing partnerships would rise as a result of the epidemic.
Many businesses now use outsourcing to save costs and reduce risk. The pros and cons of outsourcing may have an impact on businesses of any size. The company’s achievements and missteps might be used as models by other businesses.
Some well-known companies that have profited from outsourcing to India are listed below:
1. Microsoft
There are a number of reasons why some American firms outsource their IT work to India. One of them is the cost of labor. Tech giant Microsoft benefits from this. A larger part of the company’s focus will now be on the software development industry in India. With the goal of saving money on wages, outsourcing moved manufacturing to places like the Indian subcontinent.
Microsoft and Infosys Technologies have been partners in outsourcing since 2010, when they signed a contract for three years. The software giant’s internal IT support was managed by an Indian IT consultancy business. The agreement included IT support services including a help desk and on-site assistance with software for over 450 locations in 104 countries.
There has been no deterioration in Microsoft’s connection with India’s BPO industry. Despite India’s ongoing difficulties in cybersecurity, the company nonetheless aided the country. Microsoft has increased its investment in India’s cybersecurity sector.
This is being done to protect India’s IT industry from potential threats. Microsoft thinks it’s crucial for India to make strides toward complete digitalization by creating a secure computing environment there for mobile app development outsourcing.
2. Oracle
Since 1994, India has been home to Oracle’s software development operations. In order to take advantage of the developing market in India, this company has set up shop in the cities of Hyderabad and Bangalore.
Oracle’s global support center may be reached from either Bangalore or Hyderabad for product technical help. In addition, Oracle’s subsidiaries may use the shared services center located in Bangalore for administrative support.
3. Ford
Due to the high quality and low cost of services in India, Ford started outsourcing there initially. In an effort to save costs, the company began outsourcing IT, engineering, and software development in 2013. They had more control over their online operations and could respond to customer concerns whenever they arose.
Ford’s partnership with outsourcing companies has grown in recent years. Over the last year of their partnership, Ford and Mahindra have worked together to transition much of Ford’s business process outsourcing (BPO) operations in India to Mahindra. They have decided to work with Volkswagen on developing autonomous cars as part of their unwavering commitment to improving existing vehicles.
4. Dell
Dell first opened its doors in Bangalore in 2001, and then in 2002 moved to Hyderabad. When it came to customer service and technical support, this company was an early adopter of the practice of outsourcing to India. However, its contact center in India was shuttered in 2003. This is due to customers’ complaints about the following aspects of the service they received.
American customers have trouble communicating with their Indian support crew due to language and cultural limitations. Despite the failure of outsourcing, consumer and small business account assistance have remained in India even if certain contact center services have returned to the United States.
According to Randy Mott, CIO of Dell, the number of calls was too high for India. The thick Indian accent also had a negative impact on customer satisfaction. Dell’s contact center blunder taught them a good lesson. Their tech support and other services improved as a result of their training.
5. Amazon
Amazon has started sending work to India, much as Microsoft does. The company started outsourcing to India in 2015, first sending customer service jobs to the country. They were able to save a lot of money by doing this instead of setting up an in-house staff in the United States.
In 2018, Amazon expanded its operations in India by constructing additional captive contact centers to meet the needs of its rapidly expanding customer base. The company’s “customer obsession” has prompted it to outsource certain contact center operations to India so that it may provide faster, more convenient service to customers in more places across the world.
6. IBM
IBM has continued to work with Indian outsourcing companies despite the inconvenience it has brought to business. There has been a major expansion of the company’s back office and IT centers in India since they started outsourcing there in 2009. It is estimated that India’s labor force currently outnumbers that of the United States by around 130,000.
However, the latter have little to no impact on operations as a consequence of their foray into the outsourcing sector, unlike the former. The constant degradation in the quality of their work and services may be directly attributed to their emphasis on low labor expenses. When deciding whether or not to choose an outsourcing partner, other companies would do well to learn from IBM’s mistakes.
7. Telstra
This Australian telecommunications company has been actively courting the Indian market. It has previously outsourced the provision of its internal workforce to firms located in India.
Telstra makes use of specialist expertise that is scarce in Australia. The enormous pool of available workers in India is ideal for this kind of project.
As part of a massive restructuring, Telstra sent software engineering jobs to India. Key positions in software development, data analysis, and network security have been outsourced to India.
The CEO of Telstra has said that only the best qualified individuals are considered for these roles. Bangalore, India will soon be the site of a new Telstra innovation and capabilities center.
8. Hewlett-Packard (HP)
In 2004, both HP and Microsoft increased their usage of Indian outsourcing companies. They have been working with Indian companies for years, and it’s not only for administrative tasks like payroll and bookkeeping.
They came to this conclusion after realizing that the country’s abundance of talent would provide better outcomes for the company and its customers.
Over time, HP’s outsourcing efforts have led to higher revenues and profitability. In order to better serve their ever-expanding consumer base, company executives have decided to initiate a worldwide expansion from this location.
Conclusion
If you need competent help but have a limited budget, an Indian outsourcing business is your best choice. Outsourcing to India is more cost-effective than to any other country.
The quality of corporate solutions, technical proficiency, and capabilities given by Indian outsourcing companies are unparalleled. It offers more scalability, independence, and flexibility than offshore or nearshoring.
Even though they are in a different time zone, customers from other countries are always welcome in the alternative technical and financial center of the country. In the same vein, Indian outsourcing companies are able to satisfy the needs of clients anywhere in the world.
