How to Manage Conflict on Social Media

We all enjoy the freedom of speech and expression. How we use it depicts our emotions towards a particular thing. However, not everything that people share is agreeable with everybody. Some will agree, criticize, and even abuse whenever you express yourself. But it does not mean that what you say or share is always wrong. It is your freedom to share anything with the world as long as it is not abusive.

Social media has become a reliable platform to share different ideas vastly. It is accessible to many and only requires a simple process to make an idea known throughout the world. There are many social media accounts that one can rely on to post an opinion. Some of these social media accounts are free and easy to manage. Thus, via social media, information has widely been shared, and users either accept or reject it.

Online conflicts arise when an individual disagrees with another person’s shared opinion over the internet. When such conflicts occur, it is advisable to engage cautiously. Be a person who can understand that your post is subject to different opinions. However, when abusive and inappropriate criticisms happen, take necessary steps like sourcing a reputable law firm to guide you on how to resolve conflict.

Examples of Social Media Conflicts

Online conflicts are of different types, namely:

Positive Conflicts

Conflicts arise due to differences in people’s opinions. Some of these posts serve as a way to improve the topic in discussion. You should embrace conflicts related to promoting products and learn from them.

Negative Conflicts

Negative conflicts are abusive and legal steps should be taken to solve them. They occur when users impose threats to you about specific posts they may feel uncomfortable with. Additionally, hate speech and doxxing are examples of harmful conflicts.

What Causes Social Media Conflicts?

There are many causes of online conflicts. Below are the major causes of these conflicts:

1. Different Opinions

People have different opinions on various topics. The difference is fueled by lifestyles, religions, and cultural lives that we possess.

2. Misinterpretation

Sometimes, different individuals may not get the message as you intended. When this occurs, they tend to express their feelings towards your posts.

3. Negative Intentions

Some individuals are there to fuel negative energy in social media. They criticize every post trying to influence people to join them and troll you.

So, what are the best ways to manage social media conflicts?

1. Ignoring Negative Posts

When you share an article via social media, take time, and let many people react to it. Some will agree with you and make positive contributions towards your post. Others will offer a different opinion, which you need to consider. When you face negative energy from fewer people, the best way is to ignore their comments and focus on a positive vibe.

2. Early Warnings

Abusive comments are not allowed in social media. Individuals who intimidate others should be warned before taking harsh means of solving the situation. At times, you must engage the users and have a dialog with them to indeed find their interests.

3. Consulting a Lawyer

When faced with abusive comments, it is vital to consider taking legal means of solving the conflict. The law firms provide better ways of getting justice. It would be best to consider engaging a recommended law firm with adequate experience in handling online conflicts. Thus, find the help of a lawyer who will guide you through the process of seeking justice.

4. Using Accounts Moderation Techniques

Some social media accounts, like Facebook and Twitter, have features that can assist you in dealing with online conflicts. The ‘hide’ and ‘ignore’ elements are powerful tools that can ease the tension caused by online disputes.

5. Learn To Be Wrong

It is necessary to take time and examine the comments of the users. Some opinions will help you gain more information about the tabled topic. Learn how to apologize and ensure that you have appropriate means of rectifying the problem.


The social media platform is an exceptional tool that is vital for the relaying of information. It can be used to express our ideas to the public domain. When you face disagreements from the readers, always use the above methods to manage those conflicts.

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