Without shoppers, you have no business. A company that values its loyal customers and fosters meaningful connections is far more likely to survive through difficult times and generate higher sales.
If you’re looking for better ways to connect with your customers, read on for eight tips you can use today.
#1: View Each Customer as an Individual
Customers can smell a mass email or a one-size-fits-all marketing approach from a mile away. It’s in your best interest to make your customers feel special and seen.
A new customer should receive different promotional content than a longtime subscriber. A regular customer should receive different messaging than a one-time customer with unique incentives to return.
Treat each customer as an individual with unique desires and needs.
#2: Use SEO To Help Customers Find Your Content
SEO, or search engine optimization, is a tool that drives more customers to your website and other online content.
You won’t have many customers if no one can find your website. Working with an SEO marketing agency will boost your web traffic, connecting more people to your content.
#3: Start a Blog
The most obvious way to attract and keep customers is by providing excellent goods and services. However, there are other ways to get people excited about your brand.
Starting a blog that tackles interesting topics will keep your followers engaged with your brand. It will also increase positive feelings toward your company. Shoppers want more than just products; they appreciate valuable content that stimulates and educates them. This provides an experience that keeps them coming back for more.
#4: Communicate Effectively
Respond to reviews, emails, social media direct messages, and phone calls as quickly as possible. Make sure you have enough bandwidth to respond to all customer queries in a timely fashion.
At one point or another, you’re bound to have a disgruntled or disappointed shopper. How you respond is essential. Be helpful, be patient, and show them that you care about getting the issue resolved.
#5: Keep Current Clients in Mind When You Think About Growth
It’s natural for any business to be focused on growth. However, as you grow, don’t lose sight of the early shoppers who made it all possible. Spend time reaching out to them and seeing if they’re interested in a specific offer just for their loyalty.
Growth is not as important as keeping your existing customers happy. If you lose sight of customer satisfaction, your reputation will suffer, impeding future growth.
#6: Conduct a Survey
Conducting a survey is a great way to get to know your customers better. It’s a symbiotic exercise, as it helps you provide services that will better serve your customers and therefore keep their business.
Surveys also make customers feel seen and appreciated for their input.
#7: Be Active on Social Media
There’s a good chance that a large portion of your customer base spends ample time on social media. Staying active on social websites is a great way to stay connected with your customers.
If you’ve been shy, jump in your comments and answer questions! Heart other people’s positive responses to your content and start a relationship with followers based on giving and receiving kindness.
Here are some other strategies you can try to build connections:
- Responding to tweets about your business
- Asking a customer if you can share a photo of them with your products
- Doing giveaways on Instagram
#8: Let Customers Know You Appreciate Them
A good old-fashioned way to connect with someone is to let them know how much you appreciate them!
Send a thank you card to new clients or a holiday card to all your customers. Your appreciation will be clear, and customers will feel an increased sense of loyalty.
Any chance to connect with your customers is an opportunity worth taking. Loyal, satisfied customers are the backbone of any company.
Your business is only as good as what your customers say about you, so treat them right.