5 Signs That You Need a Network Support Technician

A company’s computer networks are similar to their business’s arteries and veins. Without them, the flow of data stops, and difficulties start. If you’re finding yourself dealing with more issues than resolutions in the IT realm, it might be time to spring for professional IT and network support services. The speedy growth of technology and its extent throughout the business world means that there is an exceptional demand for network support professionals in a variety of areas. 

Now network downtime has extensive consequences that directly affect customer satisfaction and revenue. Last year, IHS Markit—a top data and analytics industry accumulated the costs of network incidents and found that network downtime is costing businesses equal to $60 million yearly. But then what can be done to avoid disturbing network outages? One practical solution is a Network Operations Center service. A Network Operations Center provides companies with network monitoring and incident management support services by skilled computer and network support technicians

In short, a network support specialist will help your business minimize network downtime while enhancing network consistency and performance. A network support service should be considered when network management prevents a business from focusing on its core competencies. However, several other factors are often overlooked. If your business is undergoing any of the following 5 signs, it’s an indicator that you should consider investing in network support services:

Why you should consider investing in network support services:

Expected Growth 

Technology is continuously evolving, and this speedy pace can render existing IT infrastructure outdated. As progressively more businesses come to depend on IT to do their essential functions, company growth can also readily outpace a business’ existing IT resources. As more demand is placed on a network, the time and resources essential to keep it functioning exponentially increase. A network support service is an important asset to a business’ scalability. It prepares your network for the increased data traffic while also ensuring that it continues to meet operational standards proficiently. As your network comes across new problems while it adjusts to the increased demands, network support technicians address incidents and repeatedly work to re-establish its operational standard. Hence, a network support service helps your network scale with your business without any interruption.

Limited IT Resources

Having the appropriate resources dedicated to network management is significant. If your business depends on a small IT team, you run the risk of facing a large-scale outage without the proper support, especially if your IT guy is absent or leaves the company. Subsequently, businesses are regularly stuck in a paradigm between staff expansion and external sourcing. Even though staff augmentation addresses temporary staff shortages or skill gaps, the increased overhead, loss of knowledge due to contractor turnover, and shortage of service level commitment cause serious long-term consequences for businesses. A network support service is a repository of knowledge and skills which functionally protects your business from losing key IT resources through staff turnover. A managed network and server support services have clear pricing structures that are tied to Service Level Agreements which allows a business to find the service best fit for their budget and needs.

Limited Network Insight

Understanding your business’ IT requirements is part of maintaining a strong network and safeguarding customer satisfaction. However, dealing with a network requires specific skill sets and a rigorous commitment to best practices to meet network compliance requirements. A network support technician will enhance your existing engineers’ skills to address your network’s requirements more efficiently. With the improved visibility delivered by network support services, your business can move from managing incidents in the network to rationalizing its performance and improving its dependability, which reduces downtime and revenue loss from poor network performance. 

Excessive Alerts

Another pain for numerous businesses is high alert volume. Excessive alerts in your network can certainly eat most of your IT team’s time; and if your engineers are constantly responding to incidents, they will have a tough time addressing the cause of these problems. A managed network support service will help your business to troubleshoot incidents as they appear and also will work to restructure your network by eliminating excessive alert noise. Through careful data analytics, network support technicians can filter through alerts as they are resolved and trace them to a root cause. This significantly decreases the volume of alerts and helps to create the operational baseline of your business’ network. 

Poor Network Performance

Network performance is measured by three key indicators – latency, packet loss, and quantity. Even though your business depends on minimal Information and Communication Technology (ICT), these systems transfer thousands of data bundles, called packets each day and countless factors can affect this transmission. Any delay or interruption in data communication, or latency, can be a further loss to your network. If your network also begins to experience packet loss where packets fail to reach their destination, the volume of data your network can transfer in a given unit of time is reduced, resulting in an extreme reduction in network performance. Accordingly, your business’ network may be up, but its inefficiency will still badly affect your core functions and customer satisfaction. Frequent performance degradation is a strong sign that your business would benefit from a network support service. A network support specialist will work with your in-house IT team to resolve immediate incidents as they appear while developing strategies to implement over time that increase your network’s proficiencies.


Managing IT infrastructure is a difficult and long task that often prevents businesses from focusing on their primary competencies but it’s not one they essentially have to face alone. A network service partner with your business to make sure that your network is running efficiently and meeting industry standards by addressing short-term issues while applying long-term solutions. With the help of Tier 3 I.T. Solutions, a renowned network support company in Edmonton, you can improve your network’s performance, which will further increase network uptime and consistency, and keep customers satisfied and your business focused on its core purposes.

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