Ok, are you dealing with people? Damn, dealing with people needs a lots and lots of patience. And what happens if you are using any terrible software to deal with them. Dealing with people or helping and supporting anyone remotely is not a child play. When I chat with my friends and colleague on Whatsapp and Facebook and if anybody asks me about any technical know-how. Like for example about facebook settings or about Installing windows OS or how to root or jailbreak my phone.
Then I had to tell them a long story on Facebook/Whatsapp to explain them. Then also after a long time waste, they don't even get it properly. It's just because Whatsapp and facebook are not meant for that purpose. Today you will learn about some free tech support softwares and help desk software that helps you to support someone remotely.
Free tech support softwares are meant for helping a customer or anybody remotely and easily through websites and different platform apps. And help desk softwares are softwares for Windows, Mac and other operating system used for assisting and perform Remote Tech Support quickly without any website or apps. They are also called as remote desktop software. Here we will cover both types of software in details. Here we are discussing free and premium tech support and help desk softwares, which may have a pro version (freemium softwares) and open source softwares (Which are completely free to customize). Lets begin.
Free Tech Support softwares - Freemium
Spiceworks software is a free tech support softwares which is easy to setup and its free version is self-hosted, managed, and backed up. If you need a help desk that easily tracks tickets and sort all your tickets with quick views, assign tickets to team members, respond to and close tickets, add time worked, change priorities, and more such things then Spicework is for you. You can also use their mobile apps to respond faster with few taps. Also Spiceworks has no admin limit and no ticket limit. Learn more about it at Spicework.com.
Spiceworks software features
- No limits on number of agents.
- Support Mobile Integration and Multi-Site
- Easy to install on Windows
- Offers server monitoring services
Spiceworks software Cons
- Performance can be slow on larger networks.
- It can be difficult to install on Linux, Unix, or VMWare
Freshdesk is another Free tech support softwares and their free option is for up to three agents, with limited functionality. You can opt for free 30 day trial with unlimited agents. Freshdesk is a pay-as-you-go service. Learn more about it at freshdesk.com.
Freshdesk software features
- You can easily prioritize certain customers based on SLA policies.
- You can access freshdesk via their mobile-friendly site.
- You can also turn the emails and tickets into knowledgebase articles.
- Freshdesk supports 16 different languages.
Freshdesk software cons
- Gamification isn’t available at the free level for Freshdesk. Ability to gamify customer service is great feature of freshdesk.
UserVoice makes Product Management & Customer Support Software to help companies build better products and support their users. Uservoice's free option is just for one agent, with limited functionality. Look at its other compelling feature at uservoice.com.
Uservoice software feature
- It can suggests searches as the user types.
- You can easily integrate it with Facebook
Uservoice software cons
- Chat requires SnapEngage.
We never knew the importance of IT help desk software until we got one, and got the right one. You can choose ManageEngine ServiceDesk Plus and it has never disappointed you. It is just another best support software. Learn more about manageengine.
Need more than just a standard ticketing system? Then Sysaid Free Help Desk Software offers you a fully-functioning Service Desk packed with all the essential capabilities, and even includes Asset Management. Learn more at Sysaid
It's meaningless to worry about how many software licenses to buy, especially when you're a startup or a small business. We figured you'd rather be concentrating on building a customer service culture inside your company. Zoho new free plan lets you invite your entire team to use Zoho Support at no cost. Learn more about zoho here.
Free Tech Support open source softwares
Bugzilla is server free tech support softwares designed to help you manage software development. Learn more about bugzilla here.
Benefits of Bugzilla
- Optimized database structure for increased performance and scalability
- Excellent security to protect confidentiality
- Advanced query tool that can remember your searches
- Integrated email capabilities
- Editable user profiles and comprehensive email preferences
- Comprehensive permissions system
MantisBT is an open source issue tracker that provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively. Learn more about MantisBT here.
OTRS is vividly alive because of its active community. Whether if you are contributing complete passages of code or whether you have noticed a bug or you want to enrich the Open Source Ticket Request System OTRS Free with a new translation – Every feedback is helpful and makes OTRS Free better every day. Get involved now and become a part of the worldwide OTRS Community. Learn more about OTRS.
osTicket is a free open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the complex support ticket systems on the market. Learn more about Osticket here.
Free Help Desk softwares
Windows Remote Assistance
If you are using Professional editions of Windows then you can use the remote desktop server software which is a built-in remote assistance feature of windows. This tool is very simple to use and is best for beginners and dummies. Every version of Windows can send a remote assistance invitation and invite someone else to assist with their computers.
This software is easy to setup as no one need to install anything, everything is pre installed. Just open the Windows Remote Assistance application on your computer and choose to Help someone who has invited you. You can then select Easy Connect, and enter the password. If Easy Connect isn’t available you’ll have to provide the invitation file. After they approve your connection, you’ll be able to see and control their desktop remotely so you can solve the problems easily. If you didn't understand this software look for a guide in google for detail explanations.
If you have chrome browser then this app will help you. Click this link and download chrome Remote desktop app. Both you and the client should have the Chrome Remote Desktop app installed on their computer. The client will need to open the Chrome Remote Desktop app from their new tab page and click Enable remote connections. They’ll then need to click the Share button to share their computer with someone, which will give them an access code. Once they provide you with the access code, you’ll be able to open the Chrome Remote Desktop app, click the Access button, and enter the access code. You’ll then be connected to their computer.
TeamViewer is a widely used cross-platform remote support software, so you can use it to support a Mac user with your Windows computer or from your Linux PC and vise-versa. You can also remotely connect from an Android or iOS device. This is an amazing software which can be used in several different ways.
You can instruct your client to download the TeamViewer Quick-Support application, which can run without administrator access or any system configuration. It will give them a session ID and password that they can give to you, allowing you to easily remotely connect from your TeamViewer program. personal license version is for free. Security concerns must be kept in mind as your system is directly put in risk if the user doesn’t configure the settings on this tool appropriately, which is not done by many users.
RealVNC is a remote support tool that provides both free and paid versions. The VNC is Virtual Network Computing is an open-source technology upon which this tool is built. It is more complicated that Teamviewer in setting up but VNC offers a reliable and secure connection. This cross-platform utility helps you connect individually to a remote computer or also connect multiple PC’s behind a public IP Address. VNC helps in authentication and Encryption process. Also File Transfer and Chats are possible.
Splashtop is another free and paid remote desktop solutions for individuals or businesses. Free to use for personal purposes. Setting up the tool on your Windows or Mac is pretty easy and you can also access it remotely over your Android or iOS based mobile phone. It is easy for you to even enjoy your media remotely. It can stream audio and video and can manage and transfer files. It is Free for personal use up to 5 computers.
WebEx has both free and premium version that lets you remotely connect with people based on different systems through the free mobile or desktop applications. The administrator could share his desktop and choose to pass over the control of mouse and keyboard to other presenters in any meeting or conference. Also Sharing files, chat and face-to-face live interaction are also possible. Other features includes Free mobile apps, Markup tools, Recording meetings, Scheduling in Outlook, Password protected messages, etc.
Ultra Virtual Network Computing technology is a free tool for Windows to remotely access other systems. You can completely work on another remote system once the connection is established. It is a handy little free tool for quickly establishing a remote connection and getting your work done. Its features include complete remote access of desktop and File transfers.
AMMYY adminn software is a free remote desktop tool which comes in as a tiny application, under 1MB. You can perform actions like file transfers and live chat in addition to remotely connecting to the other system. Secure connection and easy to manage software makes AMMYY Adminn one of the most preferred free remote desktop clients. It is Easy to setupand has feature like Remote office and presentations, System administrations, Built-in voice and Text chat, etc.
Premium Help Desk softwares
Join.me is a premium remote desktop service that lets business run remote meetings, with people located anywhere across the world. Up to 250 participants can join the meeting and a presenter swap lets people share their viewpoints across the attendees. It other features include Unlimited audio Recording, Mobile Apps, One-click meeting scheduling and many more.
You can Share documents and swap presenter, Remotely control a desktop and there is a Free mobile app for video conferencing. It has Multi-user whiteboard, File transfer, chat and many more features.
LogMeIn is best remote desktop paid solutions for businesses and also Individuals. It had a free version that was removed recently, so it only offers paid version. It main features are file transfer and accessing of local printer. LogMeIn is best premium alternatives to TeamViewer. It can transfer files and can stream Audio and video. You will have full-remote access to transfer files and print documents to a local printer and share documents easily.
So that's all in this big list, if you have some other best software for remote access which I forgot to cover here. Tell it in the comment section below. Thank you for reading.